Refund Policy for mimbaz.com

Last Updated: December 24, 2025

At mimbaz.com, we provide high-quality access to AI tools and services through subscription plans. This Refund Policy outlines guidelines for refunds, cancellations, and related matters, forming part of our Terms and Conditions.

We act as the Merchant of Record for transactions processed through Paddle. Accordingly, this Refund Policy aligns with Paddle’s consumer terms, including statutory rights for consumers in applicable jurisdictions (e.g., EU cooling-off period).

1. Subscriptions and Billing

• Subscriptions recur and automatically renew at the end of each billing period (monthly or annually, based on your plan).
• Payments process securely through Paddle, our payment provider.
• Charges apply in advance for each billing period.

2. Cancellation

• Cancel your subscription anytime via your account dashboard or by contacting support.
• Cancellation takes effect at the end of the current billing period.
• You retain access to the Services until the end of the paid period.
• No prorated refunds apply for unused portions of the billing period.

3. Right of Withdrawal (14-Day Cooling-Off Period)

Consumers in jurisdictions granting a statutory right of withdrawal (e.g., EU/EEA residents) may cancel their initial subscription and receive a full refund within 14 days from the day after the initial payment, without giving any reason.

• This right applies to the first subscription purchase only (not automatic renewals).
• To exercise this right, contact us clearly (e.g., via email or support form) before the 14-day period expires.
• Upon valid cancellation, we (via Paddle) will issue a full refund of all payments received, without undue delay and within 14 days, using the original payment method.

Important Exception for Digital Services: If you begin using the Services (e.g., accessing AI tools or content) immediately after purchase and consent to immediate performance, you may lose the right of withdrawal once access or usage begins. This is standard for digital content not supplied on a tangible medium.

4. Refunds Outside Statutory Rights

• Beyond mandatory consumer rights (such as the 14-day withdrawal), refunds are issued at our (or Paddle’s) sole discretion on a case-by-case basis.
• We may refuse refunds if there is evidence of fraud, abuse, or manipulative behavior.
• No refunds apply for renewal payments, partial periods, or after the statutory withdrawal period (if applicable).

5. Free Trials

• Cancel before a free trial ends to avoid charges.
• Failure to cancel results in automatic conversion to a paid subscription, subject to the above policies.

6. How to Cancel or Request a Refund/Withdrawal

1. Log in to your account on mimbaz.com.
2. Navigate to the Billing or Subscription section and select cancellation/refund options.
3. Alternatively, email [email protected] with your account details, order number, and clear statement of cancellation/withdrawal.

We will acknowledge and process eligible requests promptly. Refunds issue to the original payment method.

7. Statutory Rights

Nothing in this policy affects your mandatory statutory rights under applicable consumer protection laws. If you believe you qualify for additional protections, contact us with details.

8. Changes to This Policy

We may update this Refund Policy periodically. Changes post on this page with an updated “Last Updated” date.

Contact Us

For questions about this Refund Policy or to exercise your rights, contact us at: [email protected]